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Check Order Status

If you were unable to track your package, please read our shipping FAQ:

1. How do I know if my order was shipped?

When your order ships, you will receive an email from us with the tracking information for your package. If you have not received an email, your order will be sent shortly and you'll receive an email moments after it's shipped. If you do not received an email after 3-4 business days after placing the order, you can contact us using our contact form.

2. I didn't get an email and it's been more than 3 business days since I placed my order, what happened?

There are several reasons why this might have happened:

1. You may not have actually finished placing the order in the first place. If you didn't get an email confirming the order and you didn't get an order number after checkout you may not have actually placed the order. Double check your email for an order confirmation from us.
2. Your order shipped and we sent out an email, but the email address you provided with your order was either invalid or blocked.
3. Your order may have been delayed. While 99% of our orders ship out within 1-3 business days (most ship within 24 hours) a few orders may be delayed for a short period of time for unusual circumstances. If you have placed an order within the last 3 days, and haven't received an email telling you that your order shipped, hold tight for a little longer and you'll get that email within the next 24 hours.

3. I got an email with my tracking number, how do I check the location of my package?

You can always check the status of your package on the UPS website. Your email should have a clickable link you can press to go to the UPS website for more information on your package. Please note that the UPS tracking number gets uploaded to UPS site and becomes traceable from http://www.ups.com within 24 hours - you might get the tracking number BEFORE UPS online tracking database has it - you might have to give it 24 hours and check again!

4. I tried to check the status of my package on your website but there isn't any info available. Why?

Your order will take anywhere from 24-48 hours to enter our online order tracking system. If your order does not show up in the system, that does not mean that we have not received your order. It either has not been loaded into our program or has not been updated on the website. It will shortly. Please Check back in a few hours.

If you still have further questions about the status of your order, please contact us using our contact form. We will get back to you as soon as possible.